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Terms Of Service

Welcome to HK ZHENGHAO TECHNOLOGY LIMITED. These Terms of Service ("Terms") govern your access to and use of our website www.zhenghaomarts.com, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of our website immediately.

1. Company Information

HK ZHENGHAO TECHNOLOGY LIMITED is the operator of this website, registered and operating under the laws of Hong Kong Special Administrative Region, People's Republic of China.

Company Name: HK ZHENGHAO TECHNOLOGY LIMITED Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong Email: [email protected] , [email protected]

Website: www.zhenghaomarts.com

Applicable Law: These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, including the Sale of Goods Ordinance (Cap. 26) and other applicable Hong Kong legislation. For customers located in the United Kingdom, additional rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 also apply.

We undertake to take all necessary measures to ensure your shopping experience is safe, transparent, and in compliance with applicable laws.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or are accessing the website under the supervision and with the consent of a parent or legal guardian
  • You have the legal capacity to enter into a binding agreement
  • All information you provide to us is accurate and up to date

3. Products and Services

We strive to keep all product information current and accurate. In connection with our products and services, please note:

  • All product descriptions, images, and prices are subject to change at any time without notice
  • We make reasonable efforts to ensure that product details are accurate, but we do not guarantee that all descriptions or prices are error-free, and we reserve the right to correct them without prior notice
  • We reserve the right to discontinue any product or service at any time without prior notice
  • Product availability is not guaranteed and may vary
  • All goods supplied are of satisfactory quality and fit for purpose in accordance with the Sale of Goods Ordinance (Cap. 26) of Hong Kong SAR and, where applicable, the Consumer Rights Act 2015 of the United Kingdom

4. Orders and Payment

  • Once an order is submitted and payment is confirmed, it becomes binding
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or stock unavailability
  • Prices are listed in the applicable currency and must be paid in full at checkout
  • You agree to provide accurate and complete billing and shipping information
  • We are not responsible for order failures resulting from inaccurate information provided by the customer
  • Payment must be made through the available payment methods listed on the website
  • A confirmation email will be sent upon successful placement of your order, which constitutes our acceptance of your order and forms a binding contract between you and HK ZHENGHAO TECHNOLOGY LIMITED

5. Shipping and Delivery

We will make reasonable efforts to process and ship your order promptly. Please note:

  • Delivery times may vary depending on your location and external factors beyond our control
  • We are not responsible for delays caused by shipping carriers, customs clearance, or force majeure events
  • International orders may be subject to import duties and taxes, which are the sole responsibility of the recipient
  • Risk of loss and title for products pass to you upon delivery to the carrier

6. Returns, Refunds and Cancellations

If you are not satisfied with your purchase, you may request a return or refund in accordance with the following conditions:

General Policy:

  • Products must be unused and in original packaging unless defective
  • Items that are defective or damaged upon arrival are eligible for return regardless of condition
  • Return requests must be submitted by contacting us at  [email protected] , [email protected]

For Customers in the United Kingdom:

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason. To exercise this right:

  • You must notify us of your decision to cancel within the 14-day period by contacting us at  [email protected] , [email protected]
  • You must return the goods to us within 14 days of notifying us of your cancellation
  • We will process your refund within 14 days of receiving the returned goods, or within 14 days of you providing evidence of return, whichever is earlier
  • Refunds will be made using the same payment method used for the original transaction
  • You are responsible for the cost of returning the goods unless the item is defective or not as described
  • The right to cancel does not apply to goods that have been used, damaged by the customer, or are not in their original condition

Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to a full refund within 30 days of purchase, or a repair or replacement thereafter.

For Customers in Hong Kong:

Refunds for defective or incorrectly delivered items will be processed in accordance with the Sale of Goods Ordinance (Cap. 26). Please contact us at [email protected] , [email protected] to initiate a return.

7. Intellectual Property

All website content — including but not limited to text, images, logos, product designs, and all other materials published on www.zhenghaomarts.com — is the exclusive property of HK ZHENGHAO TECHNOLOGY LIMITED and is protected by applicable intellectual property laws of Hong Kong SAR and international conventions.

  • Unauthorized reproduction, distribution, or commercial use of any content without our prior written consent is strictly prohibited
  • Any violation may result in legal action under applicable intellectual property laws

8. User Conduct

By using this website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Interfere with the security or functionality of the website
  • Provide false or misleading information
  • Attempt to gain unauthorized access to any part of the website or its related systems
  • Engage in any conduct that may harm the reputation of HK ZHENGHAO TECHNOLOGY LIMITED

9. Limitation of Liability

To the fullest extent permitted by law, HK ZHENGHAO TECHNOLOGY LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Your use of, or inability to use, our website or products
  • Unauthorized access to or alteration of your data
  • Any third-party conduct or content linked to or from our website

Our total liability in any matter shall not exceed the value of the goods purchased in the transaction giving rise to the claim.

For customers in the United Kingdom: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.

10. Disclaimer

All products and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

This disclaimer does not affect any statutory rights you may have as a consumer under applicable Hong Kong or United Kingdom law.

11. Privacy and Data Protection

We collect and process your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong SAR and, where applicable, the UK General Data Protection Regulation (UK GDPR) for customers located in the United Kingdom.

The types of data we may collect include:

  • Basic identification information (e.g., name, email address, phone number)
  • Shipping and billing address information
  • Payment information
  • Browsing and purchase history

This data is collected and used solely for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders and enquiries
  • To improve our products and services
  • To comply with applicable legal obligations

We do not sell your personal data to any third party. Data may be shared with service providers (e.g., payment processors, logistics partners) strictly for the purposes of fulfilling your order. All third-party providers are contractually obligated to handle your data securely.

Your Rights:

  • Hong Kong users: You have the right to request access to, correction of, or deletion of your personal data under the Personal Data (Privacy) Ordinance (Cap. 486)
  • UK users: You have the rights of access, rectification, erasure, restriction, portability, and objection under UK GDPR

To exercise any of these rights, please contact us at [email protected] , [email protected]. We aim to respond to all data-related requests within 30 days of receipt.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Please note:

  • Changes will be effective immediately upon posting on the website
  • Your continued use of the website following any changes constitutes your acceptance of the revised Terms
  • We recommend reviewing these Terms periodically to stay informed of any updates

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, People's Republic of China.

For customers in Hong Kong: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

For customers in the United Kingdom: You may also refer unresolved disputes to an approved Alternative Dispute Resolution (ADR) body. Details of approved ADR schemes are available from your local Trading Standards office or the Citizens Advice Bureau (www.citizensadvice.org.uk). You may also use the UK Government's online dispute resolution resources at www.gov.uk.

Nothing in this clause affects your statutory rights as a consumer under applicable UK law.

14. Contact Information

If you have any questions about these Terms, your order, or your personal data, please contact us at:

Company Name: HK ZHENGHAO TECHNOLOGY LIMITED Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong Email: [email protected] , [email protected] Website: www.zhenghaomarts.com

We aim to respond to all enquiries within 3–5 business days.