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Shipping Policy

Welcome to HK ZHENGHAO TECHNOLOGY LIMITED. This Shipping Policy governs the delivery arrangements for all headwear orders placed via our website www.zhenghaomarts.com. By completing checkout and purchasing our hats, you confirm your acceptance of all shipping terms laid out below.

If you do not agree to these shipping terms, please refrain from placing any orders on our website immediately.

1. Order Processing Time

All hat orders including baseball caps, bucket hats and knit beanies will be processed within 1–3 working days after successful payment confirmation. Orders placed on weekends or Hong Kong public holidays will be arranged for dispatch on the next available business day.

2. Delivery Regions & Transit Period

We mainly deliver to the United Kingdom and European nations. Standard shipping to UK takes 7–15 working days after dispatch, while expedited delivery arrives within 3–7 working days. Actual transit time may be affected by customs clearance or unexpected logistics delays beyond our control.

3. Shipping Cost Rules

Shipping fee is calculated based on total order weight and destination country. We periodically launch free-shipping promotions for qualified order amounts; relevant discount rules will be displayed clearly on product checkout page.

4. Customs & Import Duties

For UK customers, any applicable local import tax or customs duty stipulated by UK customs authorities shall be borne by the recipient as per local legal requirements. We will truthfully declare product value for customs inspection in compliance with Hong Kong and UK trade regulations.

5. Lost or Damaged Shipment

In case of parcel lost or severe transit damage, customers must contact us via official email within 7 days after estimated delivery date, we will coordinate logistics investigation and follow up compensation solutions in accordance with relevant Hong Kong Sale of Goods Ordinance and UK consumer laws.

6. Company Information

Company Name: HK ZHENGHAO TECHNOLOGY LIMITED

Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Kowloon, Hong Kong

Email: [email protected] , [email protected]

Website: www.zhenghaomarts.com

Governing Law: This policy is governed by Hong Kong Sale of Goods Ordinance (Cap.26). Consumers based in the United Kingdom retain full statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.